Frequently Asked Questions

We accept various payment methods, including credit cards and debit cards. Members can choose to be billed monthly or annually, based on their membership plan.

If you have received any Vagaro invoices for failed payments, just pay those secure payments with the card you would like to update your account to and it will automatically update the membership to bill to that card. 

If you are updating your card and do not have any invoices, you can log into your Vagaro account with the same email you have your email receipts sent to and update it securely on there. Or you can call or text 567-250-2578 to set up a time to update the information with The Lifting Lab’s staff.

If a payment is missed a late fee may be applied to your account each time our system tries to rebill for the missed payment. We encourage members to keep their payment information up to date to avoid any disruptions in membership access.

Yes, memberships automatically renew at the end of each term for the same length of time for your convenience and to save you from setup fees in the future.

If you wish to make any changes, not renew, or cancel, please contact us at least 30 days before the renewal date as we require specific policies to be followed for each option.

Freezing: Temporarily suspends your membership for a specified period for medical reasons.

Non-Renewal: Opting not to renew your membership after the current term ends but retaining membership and gym access until the end of the contract.

Cancellation: Terminating your gym membership before the contract term ends and forfeiting gym access early.

Members can cancel their membership by providing a 30-day written notice via our “Cancellation Form” and paying an early termination fee. If you cancel before your contract term ends, an early termination fee of half the remaining balance on the account paid in full at the time of cancellation and any membership dues owed within that 30-day period will apply. Specific details are available in your membership contract.

If you decide not to renew your membership, please inform us at least 30 days before your contract renewal date by submitting a written notice via our signed “Non-Renewal of Membership Form” in person via the dropbox beside the forms near the back office of the gym. 

This option has no early termination fee associated with it and continues gym access until the end of the membership contract. However, if a former member cancels or doesn’t renew membership, they will be subject to another initial fee upon signing a new contract with The Lifting Lab.

If you move to a location that is 25 miles or more from The Lifting Lab’s premises, you may be eligible to cancel your membership without a penalty. The Lifting Lab requires members to provide specific documents for proof of relocation and contact us for assistance in cancelling their memberships early due to moving.

Freezes for memberships are provided only for medical conditions, illnesses, or injuries for a maximum of 3 months at a time and require doctors notes with a 14 day written notice via our filled out and signed “Freeze Form” in order to process before any billing occurs. 

Freezes can be renewed if conditions prolong longer than 3 months if the member provides an updated doctors note and that completed and signed “Freeze Form” 14-30 days before the current membership freeze is set to expire. 

To freeze your membership, please contact us via email to staff@theliftinglab.net with your request, specifying the start and end dates for the freeze period so we can help process everything for you.